I usually read these forums and refrain from posting but i've had enough of this bloody company.
It all started back in January 2011, I started ordering up my new setup as a treat for myself when I got back from Afghanistan.
Had the odd email saying that some parts were out of stock and it would be a month or two before I got the parts, I wasn't that bothered as I wasn't due back until May.
So after a few emails and a few months, I finally got home to find several large parcels in my house. Brilliant! Nope.
Majority of the stuff was there except for a front rim, pegs, cables, london mod and the odd little bit. I phoned them up asking where the parts were and got a date sometime in August. Yup, AUGUST. I could run to the factory myself and pick up the parts and run back before then. After a short email saying that I no longer want these items, I drove 30 minutes to 20Twenty and grab the parts i needed.
This wasn't the only thing that pissed me off. About 2 and a half weeks after I had built up my bike and during a trip to Unit 23 I got a phone call saying that my KHE Erikonig cranks were being recalled. They said it would be only a few weeks. After numerous phone calls to them over the months leading to the past few days, I hadn't been told a single thing about the status of the recall. Two weeks ago I personally phoned up ISON Distribution and found out myself when the replacements were coming out, in that ONE phone call to ISON directly had given me more information than any half witted fool at Winstanleys.
Then to top it all off, I received my cranks on Wednesday this week. I was glad they were finally here, until I opened the parcel. Wow! These are really good cranks....wait. They had only sent me the crank arms. Idiots. Thanks KHE.
Brief phone call to Winstanleys informing them of KHEs muck-up and they said it would be sorted by the afternoon. This was the only time I had EVER received a phone call from them since I started dealing with them back in January.
Oh, and I still don't have the cranks I paid for back in JANUARY.
Winstanleys, go to hell.
It all started back in January 2011, I started ordering up my new setup as a treat for myself when I got back from Afghanistan.
Had the odd email saying that some parts were out of stock and it would be a month or two before I got the parts, I wasn't that bothered as I wasn't due back until May.
So after a few emails and a few months, I finally got home to find several large parcels in my house. Brilliant! Nope.
Majority of the stuff was there except for a front rim, pegs, cables, london mod and the odd little bit. I phoned them up asking where the parts were and got a date sometime in August. Yup, AUGUST. I could run to the factory myself and pick up the parts and run back before then. After a short email saying that I no longer want these items, I drove 30 minutes to 20Twenty and grab the parts i needed.
This wasn't the only thing that pissed me off. About 2 and a half weeks after I had built up my bike and during a trip to Unit 23 I got a phone call saying that my KHE Erikonig cranks were being recalled. They said it would be only a few weeks. After numerous phone calls to them over the months leading to the past few days, I hadn't been told a single thing about the status of the recall. Two weeks ago I personally phoned up ISON Distribution and found out myself when the replacements were coming out, in that ONE phone call to ISON directly had given me more information than any half witted fool at Winstanleys.
Then to top it all off, I received my cranks on Wednesday this week. I was glad they were finally here, until I opened the parcel. Wow! These are really good cranks....wait. They had only sent me the crank arms. Idiots. Thanks KHE.
Brief phone call to Winstanleys informing them of KHEs muck-up and they said it would be sorted by the afternoon. This was the only time I had EVER received a phone call from them since I started dealing with them back in January.
Oh, and I still don't have the cranks I paid for back in JANUARY.
Winstanleys, go to hell.
