Kink Tocco v1 Warranty

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6/21/2014 2:38 PM

So today i was adjusting my seat, when i noticed there was a (quite big) crack where the seatstay and seat tube are welded together. I've had the frame since 2012, i had sent the warranty papers too so it's all covered up and stuff.
But the distributor in my country (I live outside of the US) told me at the time that if the frame is more than 1 year old, i have to pay 20 or 30% of its original price to get it replaced.

I carefully read Kink's warranty policy, finding nothing of the sort. So before i e-mail Kink about this
i thought i'd ask you guys. Has your distributor said something like that? You reckon i should email kink's customer support?

Thanks :D

Photo of the crack:

Photo

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6/21/2014 2:40 PM

I believe kink is lifetime warranty. Maybe suck it up and try the long distance call to kink right here in the states and see what they say or email them

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I'm on the vital legit list!

6/21/2014 2:41 PM

Warrenties are great but its not a guentee that itll never break. So they could say that

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