albes customer service

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zzzxtreme

Vital BMX member zzzxtreme
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Posts: 119

Joined: 7/22/2013

Location: Kuala Lumpur, MYS

5/5/2014 4:51 AM

hi guys, do you guys get problems with albes not replying emails ? second time ordering, with same frustration.

Gump

Vital BMX member Gump
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Posts: 1265

Joined: 5/5/2012

Location: AUS

5/5/2014 5:13 AM

Empire are the best for customer service I've found. Haven't dealt with albes

I'm a punk bmxer, I can't do it well so I do it loud.

handlebar-to-face

Vital BMX member handlebar-to-face
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Posts: 4786

Joined: 3/12/2013

Location: Hawthorne, CA USA

5/5/2014 6:57 AM

When did you email them?

Murica bike check
REFS four, tomdon, bmx1995, jared42069, obiwan chromoly, hate breeder, nshs2010, asilva23, rascio,
Alfred NYC, Kymike, chuck8273(kind of), tc86, Ugot2dewitt, LLURider, dprc, ecuadevil, scramhype, Mario.villegas90(X2), dirtstars22, Brian_Griffin

tomdon

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Posts: 5738

Joined: 2/29/2012

Location: NY, USA

5/5/2014 8:06 AM

Albes always responded to me but they lied to me when I last dealt with them

I'm on the vital legit list!

tr1x

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Posts: 282

Joined: 1/3/2014

Location: IN, USA

5/5/2014 11:44 AM

i think calling them would be your best bet, thats what i did when they didn't reply to my email after several days and everything worked out fine after that.

You're never too old to have fun.

Bike
Summer riding

Albes BMX Mail Order

Vital BMX member Albes BMX Mail Order
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Posts: 938

Joined: 8/11/2006

Location: Clawson, MI USA

5/5/2014 12:47 PM

Hey zzzxtreme,
Emails are always answered with in 24 hours except on the weekends. If you emailed late Friday it's possible we wouldn't get to it until Monday sometime. With that being said I do even answer a lot of the emails on the weekends via my phone if it's something I can answer easily.

So...If you didn't get an email back and you NEED an answer....just call us. Pretty easy. We are nice, fun loving guys that are happy to help. Dane Wild is a BITCH though.

--Flip

p.s. We have a live chat feature on the site as well that we have up and running if we aren't too swamped for instant answers too.

Albes BMX Mail Order

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Posts: 938

Joined: 8/11/2006

Location: Clawson, MI USA

5/5/2014 12:47 PM

tomdon wrote:

Albes always responded to me but they lied to me when I last dealt with them

LIES!

BMXism

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Posts: 3153

Joined: 12/1/2008

Location: Mission, CA USA

5/5/2014 12:54 PM

Nahh.. Flips a rad dude, but hes also human. Be patient, they'll get to you sooner or later.

My experiences with Albes have all gone swell so far.

FREE not under the control or in the power of another; able to act or be done as one wishes
STYLE a particular, distinctive, or characteristic mode of action or manner of acting

pnj

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Posts: 1260

Joined: 2/24/2011

Location: Seattle, WA USA

5/5/2014 4:42 PM

yo, Flip.

You hip to this song?

http://www.youtube.com/watch?v=uFmv22ghzQw

Chuck8273

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Posts: 5809

Joined: 11/3/2011

Location: MO, USA

5/5/2014 7:37 PM

Yeah, the live chat feature is pretty sweet. I annoy them with my stupidity every chance I get, although I've been too busy lately.

Refs: Tito24, RiverSideRider, Stussy, Nettyspaghetti, Daniel24, Freddydapice, BrokenBMX, SuperstarDK, HardBMX_Tim. There's more, but I'm too lazy to look them up, haha.

sundaybmxRR

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Location: Hanover, PA USA

Moderator

5/5/2014 7:39 PM

I really do love the fact that Albes is on Vital & responds to people, really awesome of them. Never had any problems ordering with them at all!

Fondue

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Posts: 4296

Joined: 7/31/2010

Location: TN, USA

5/5/2014 7:52 PM

Yeah Flip. A guy living in Malaysia should just call the shop; it's so easy with international rates. Should be a piece of cake. Hey Flip, is the shop open right now? Because it's 10:50 am Tuesday morning in Malaysia right now. Or should he call when he's asleep?

whocares

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Posts: 141

Joined: 11/13/2012

Location: SoCal, CA USA

5/5/2014 11:33 PM

Albe's has good customer service. Their Live Chat on the website and hitting them up on the phone is how I've primarily talked to them though. Never through e-mails.

Back into BMX after 17 years. I just want to learn how to manual dammit!

2012 Fit WiFi Custom

zzzxtreme

Vital BMX member zzzxtreme
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Posts: 119

Joined: 7/22/2013

Location: Kuala Lumpur, MYS

5/5/2014 11:38 PM

thanks. i shall avoid using email when contacting them in the future.

KrisnerBMX

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Posts: 301

Joined: 4/3/2014

Location: Saint Peters, MO USA

5/6/2014 5:46 AM
Edited Date/Time: 5/6/2014 5:47 AM

Fondue wrote:

Yeah Flip. A guy living in Malaysia should just call the shop; it's so easy with international rates. Should be a piece of cake. Hey Flip, is the shop open right now? Because it's 10:50 am Tuesday morning in Malaysia right now. Or should he call when he's asleep?

looks like fondouche is back.

P.S. Its 8 46 in malaysia right now and the shop is open...

Fondue

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Posts: 4296

Joined: 7/31/2010

Location: TN, USA

5/6/2014 6:00 AM
Edited Date/Time: 5/6/2014 6:01 AM

Fondue wrote:

Yeah Flip. A guy living in Malaysia should just call the shop; it's so easy with international rates. Should be a piece of cake. Hey Flip, is the shop open right now? Because it's 10:50 am Tuesday morning in Malaysia right now. Or should he call when he's asleep?

KrisnerBMX wrote:

looks like fondouche is back.

P.S. Its 8 46 in malaysia right now and the shop is open...

Aww...did I say mean words about your buddy? Calling names is a sure way to tell people you've already lost any argument.